Click on the links below for technical help:
Registering:
How do I register for LifelineOnline?
I’m getting a security message when I try to register
How do I get the password for LifelineOnline?
I am trying to register but it keeps telling me there is a problem with my email address.
Logging on:
I’m getting a security message when I try to logon
I have tried to logon to the website but I cannot get in.
I've changed my email address. What do I do now?
LifelineOnline won't let me in!
My group password won't work on LifelineOnline!
When does LifelineOnline's group password change?
I registered with LifelineOnline several months ago - why can't I login?
I’m a target member but don’t go to a group. How do I get the password?
I still can’t log on even after trying all your log on solutions, what do I do now?
Other:
I keep getting "Your session has expired" when I use the website.
I keep getting a message telling me that LifelineOnline is for members only - I am a member!
I'd like to re-set my LifelineOnline details. Can you help?
I've reset my details on LifelineOnline - how do I get them back?
I'm told my cookies are disabled!
How much does it cost to join LifelineOnline?
I'm not a member. Can I join LifelineOnline?
Please note: we’re unable to respond to any queries that are answered within our FAQ section.
How do I register for LifelineOnline?
LifelineOnline is our exclusive members-only website.
To register, please ask your Consultant for the weekly group password. Visit LifelineOnline by clicking on the link from www.slimming-world.com or clicking here
Click the register button. You'll be asked to complete a short registration form. We don't give or sell these details to anyone else - they're purely for us to recognise you each time you login.
You'll be asked for your e-mail address, which will become your username, along with a personal password - something memorable that you will use each time you logon. You'll also require the group password.
Handy hint: LifelineOnline is case sensitive. We recommend you register all in lowercase. Each time you logon, use all lowercase letters.
I’m getting a security message when I try to logon/register
If you're using Internet Explorer 4.0 or an original version of Internet Explorer 5.0, you may see an error message before proceeding to the next page stating "cannot connect to an expired server certificate."
We would like to reassure all our visitors that our Security Certificate is still valid and any data you use to access the Slimming World websites and/or provide during your visit will be transferred and kept securely, as per our terms and conditions.
To avoid seeing this message on future visits, you can either:
- upgrade your browser to Internet Explorer 6.0 or higher (click tools>windows update to start the process)
- go to http://www.verisign.com/support/site/rootDoc.html to manually install the new VeriSign Class 3 PCA Root (expiring in 2028) into your browser.
How do I get the password for LifelineOnline?
Your Slimming World Consultant will give out the password each week at your group meeting. The group password is only available from your Consultant.
If you’ve been given this week’s group password and forgot to write it down, please give your Consultant a quick call for a reminder, as the password isn’t available from Head Office.
When does LifelineOnline's group password change?
The password you receive from your Slimming World Consultant is valid for a full week until your next meeting, whether you meet on a Monday or a Thursday.
This means you will only need to receive and remember one password each week.
I’m a target member but don’t go to a group. How do I get the password?
While you're at target (or 3lbs either side), and your Consultant knows this, they may provide the password. Please contact your Consultant to agree a mutually convenient method of receiving the password.
I still can’t log on even after trying all your log on solutions, what do I do now?
If you have tried all our solutions and are still having problems accessing the website or section, we recommend you contact the manufacturer of your security software package. You’ll need to ask them how to enable cookies for our website, www.slimmingworld.com
Another reason may be that you haven’t visited Lifeline Online for over 6 weeks. If this is the case, your account may have been automatically removed. We regularly clear accounts from our database if they haven’t been accessed for 6 weeks to keep the website as fast-running as possible. Each time an account is due to be removed we always inform the member by email to remind them to log on during the next few days. If your previous Lifeline Online account has expired, please feel free to re-register with your email address and group password to create a brand new account.
I am trying to register but it keeps telling me there is a problem with my email address.
If you share your e-mail address and the person you share it with has already registered for LifelineOnline, you will need to use a different e-mail address. The website recognizes each member by their individual e-mail addresses so it won’t let a second person register with the details. If you would like an e-mail address specifically for the purposes of using LifelineOnline Yahoo (http://www.yahoo.co.uk) and Hotmail (http://www.msn.com) both supply free e-mail addresses.
I have tried to logon to the website but I cannot get in.
If this is the first time you’ve visited LifelineOnline, you will need to select the ‘register’ option. You’ll then begin a short registration process in which you’ll enter further information including your Username (email) and postcode. Once you have successfully registered then using the Logon button will give you access to the site in future.
If you’ve already registered, please make sure you are using the correct information to logon. The website is case sensitive. If you entered your email address and personal password in lowercase, you will need to replicate this when logging on. Please note, the group password must be entered in lowercase.
Privacy settings:
You may need to check your browser’s privacy settings. If you’re using Internet Explorer this can be located by clicking tools > internet options and clicking the privacy tab. Your setting needs to be medium or lower. If this doesn't help, and you have security/firewall software installed you may need to check the privacy/security settings within this too. If you have Zone Alarm or something similar, please select privacy>site list and uncheck the third party web bugs setting.
Clear your cache (Internet Temporary Files):
Most browsers store a temporary copy of every page you visit. Clearing your cache deletes those files and makes room for new ones. Follow the steps below to clear your cache - if your browser is not listed, please visit the Help section on your browser provider's home page.
- For Internet Explorer: Select "Tools" from the top of the page, then "Internet Options" and then the "General" tab. Under "Temporary Internet Files", click "Delete Files". Click "OK" in the Delete Files dialogue box. Please note that if this has not been done regularly, it may take several minutes. When the files have been deleted, click "OK".
- For Firefox/Mozilla: Select "Tools" from the top of the page, then "Options" and click the "Privacy" button. On the Cache link, click the "Clear" button. Then click "OK".
Clear your cookies:
The problem may be caused by corrupted cookie files on your browser. Clearing your cookies should solve the problem. To learn more about how to delete cookies please see the section at the end of the page. Follow the steps below to clear your cookies - if your browser is not listed, please visit the Help section on your browser provider's home page.
- For Internet Explorer: Select "Tools" from the top of the page, then "Internet Options" and then the "General" tab. Under "Temporary Internet Files", click "Delete Cookies". Click "OK" in the Delete Cookies dialogue box. Please note that if this has not been done regularly, it may take several minutes. When the cookies have been deleted, click "OK".
- For Firefox/Mozilla: Select "Tools" from the top of the page, then "Options" and click the "Privacy" button. On the Cookies link, click the "Clear" button. Then click "OK".
I keep getting "Your session has expired" when I use the website.
Unless there are long periods of inactivity between logging on and using the website, it sounds like this may be a browser or software incompatibility problem.
We have discovered that some PC software is creating a problem for some LifelineOnline members. The software we’ve heard about so far is Norton Internet Security and Zone Alarm which is personal firewall software. Zone Alarm users: please select privacy>site list and uncheck the third party web bugs setting.
I've changed my email address. What do I do now?
You will need to logon to LifelineOnline using your old e-mail address, group password and personal password.
Once you get to the homepage, click My Journey and then update my details from the sub menu. This will show you the current e-mail address and enable you to change it.
I registered with LifelineOnline several months ago - why can't I login?
Please check that you're using the same details to login as you first registered. The website is case sensitive, so please try with and without capitals. The group password must always be entered in lowercase.
If you haven't visited LifelineOnline for more than 2 months, your account may have been deleted. If this could be the case, please register your details to start again.
LifelineOnline won't let me in!
A red star will appear alongside the field that is incorrect.
If you're trying to register:
- If you share your e-mail address and the person you share it with has already registered for LifelineOnline, you will need to use a different e-mail address.
- You may need to check your privacy settings to ensure your PC saves a cookie .In your browser go to tools>internet options>privacy and make sure the setting is at medium.
- Please check that you haven't already registered by trying to logon.
If you're trying to logon:
- Please check that you are entering your username and password in the same case as you registered them. Your group password needs to be entered all in lowercase.
- If you haven't received a password from your Consultant in the last 2 weeks, you will need to contact them for the most recent password.
- If the site is flagging your personal password as the problem, please use the forgotten password link to receive a confirmation e-mail.
My group password won't work on LifelineOnline!
LifelineOnline is case sensitive and the group password must be entered all in lowercase. Please check your CAPS lock is off.
If this doesn't help, please check that you are spelling the password correctly - a small typo will prevent you from accessing the site.
The group password is only available from Slimming World Consultants and not Head Office. If you think you may have the wrong password, or been given the wrong password, please contact your Consultant. The contact details will be written in the front of your Food Optimising book.
If you're trying to register:
- If you share your e-mail address and the person you share it with has already registered for LifelineOnline, you will need to use a different e-mail address.
- You may need to check your privacy settings to ensure your PC saves a cookie .In your browser go to tools>internet options>privacy and make sure the setting is at medium.
- Please check that you haven't already registered by trying to logon.
If you're trying to logon:
- Please check that you are entering your username and password in the same case as you registered them. Your group password needs to be entered all in lowercase.
- If you haven't received a password from your Consultant in the last 2 weeks, you will need to contact them for the most recent password.
- If the site is flagging your personal password as the problem, please use the forgotten password link to receive a confirmation e-mail.
I keep getting a message telling me that LifelineOnline is for members only - I am a member!
We have discovered that some PC software is creating a problem for some LifelineOnline users. The software is Norton Internet Security and Zone Alarm which is personal firewall software. If you have either or both of these products, it could be causing a conflict between your PC and the website.
Zone Alarm users: please select privacy>site list and uncheck the third party web bugs setting.
Norton Internet Security users: please check your privacy settings - they may need to be lowered fractionally.
If you are seeing the message, but don't have either of these pieces of software installed, please check for other privacy/firewall software.
I'd like to re-set my LifelineOnline details. Can you help?
No problem! If you'd like to start again on LifelineOnline, please logon as normal. Visit the My Journey section, where you'll see a link saying 'restart journey'. Click here to continue and re-set your details.
Please note, once clicked all your previous details will be deleted - My progress, awards, food diaries - it really is starting from scratch!
I've reset my details on LifelineOnline - how do I get them back?
I'm sorry, as we mention on the reset page, once clicked all your details are deleted so you can start your LifelineOnline journey again.
We're unable to retrieve your deleted information.
I'm told my cookies are disabled!
It sounds as though your PC settings are stopping you from viewing the website properly. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.
Privacy settings:
You may need to check your browser’s privacy settings. If you’re using Internet Explorer this can be located by clicking tools > internet options and clicking the privacy tab. Your setting needs to be medium or lower. If this doesn't help, and you have security/firewall software installed you may need to check the privacy/security settings within this too. If you have Zone Alarm or something similar, please select privacy>site list and uncheck the third party web bugs setting.
Clear your cache (Internet Temporary Files):
Most browsers store a temporary copy of every page you visit. Clearing your cache deletes those files and makes room for new ones. Follow the steps below to clear your cache - if your browser is not listed, please visit the Help section on your browser provider's home page.
- For Internet Explorer: Select "Tools" from the top of the page, then "Internet Options" and then the "General" tab. Under "Temporary Internet Files", click "Delete Files". Click "OK" in the Delete Files dialogue box. Please note that if this has not been done regularly, it may take several minutes. When the files have been deleted, click "OK".
- For Firefox/Mozilla: Select "Tools" from the top of the page, then "Options" and click the "Privacy" button. On the Cache link, click the "Clear" button. Then click "OK".
Clear your cookies:
The problem may be caused by corrupted cookie files on your browser. Clearing your cookies should solve the problem. Follow the steps below to clear your cookies - if your browser is not listed, please visit the Help section on your browser provider's home page.
- For Internet Explorer: Select "Tools" from the top of the page, then "Internet Options" and then the "General" tab. Under "Temporary Internet Files", click "Delete Cookies". Click "OK" in the Delete Cookies dialogue box. Please note that if this has not been done regularly, it may take several minutes. When the cookies have been deleted, click "OK".
- For Firefox/Mozilla: Select "Tools" from the top of the page, then "Options" and click the "Privacy" button. On the Cookies link, click the "Clear" button. Then click "OK".
How much does it cost to join LifelineOnline?
Great news! LifelineOnline is absolutely and exclusively FREE to Slimming World group members.
Ask your Consultant for the weekly group password and register today!
For a warm and friendly Slimming World group near you call 0844 897 8000 or visit our
online service (opens in a new window).
I'm not a member. Can I join LifelineOnline?
LifelineOnline is exclusively for Slimming World group members.
For a warm and friendly Slimming World group near you (opens in a new window) call 0844 897 8000 or visit our online service.
Alternatively, you are welcome to join bodyOPTIMISE - unique slimming support at the touch of a button. Visit www.bodyoptimise.com for further information.
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