This Policy tells you, among other things, what information we gather from you, how we may use or disclose that information, and our efforts to protect it. Please read this Policy carefully and make sure you fully understand and agree with it before you access our Online Products and Services.
For purposes of this Policy:
“Slimming World” means Slimming World and all other wholly owned groups;
“Partner” means a business that Slimming World works with to maintain or improve our services, or perform services on our behalf;
“Third Party” means a business that is outside the Slimming World family and that is not a Partner.
In connection with your use of our Online Products and Services, we may collect the following information:
The email addresses of users who communicate with us via our Online Products and Services or via email;
Information volunteered or submitted by the user, such as:
“Personally Identifiable Information” (“PII”) including information you provide when you register with our Online Products and Services that can be used to identify you, such as your name, address, date of birth, mobile phone number or email address. While your IP address may not be considered PII on its own, when it is combined with certain other identifiers, it may become PII. More precise location positioning, or location information combined with other data, may make it possible to pinpoint an exact location, which in some instances could be considered PII;
“Non-PII”, which is information that cannot be used on its own to identify you personally. It may also be linked to your mobile device, which may enable us to recognize your device Some examples of Non-PII include:
data that you enter into or through using our Online Products and Services such as age, gender, duration of physical activities and other types of information that you provide using our Online Products and Services. You can refuse to supply this type of data, but it may prevent you from engaging in certain Online Product and Service-related content;
what websites you have visited and information about your visit, including what time of day you visited those websites;
for the Website, other Non-PII we collect may include your IP address and the type of browser you are using (e.g., Internet Explorer, Firefox, Safari, etc.).
“Account Identifiers,” such as your username, password, or credit card information;
“Account preferences,” such as how often you wish to receive email notifications and which information you choose to share with the community;
“Health Information”, such as your weight and height, diseases you have been diagnosed with, symptoms, moods and other health-related information; or
“Protected Health Information” or “PHI,” which is a subset of Health Information that contains information that identifies or can be reasonably used to identify you. PHI collected and stored by us may not be protected under the Health Insurance Portability and Accountability Act (“HIPAA”).
“Device Information,” such as the type and model, software version, manufacturer, operating system (e.g. iOS or Android), carrier name, mobile browser (e.g. Chrome, Safari), and identifiers assigned to your device, such as its iOS Identifier for Advertising (IDFA), Android Advertising ID (AAID), information your browser or operating system automatically provides to us, such as your IP address, your location information, such as the approximate geographic area provided by your Internet service provider (ISP) or location positioning information provided by the location services and GPS features of your mobile device or website when location services have been enabled;
Information about your communications with us, such as information regarding any contact you may have with our chat or support teams.
In some cases, we have arrangements with Third Parties to collect and store the foregoing information for us, e.g., to provide services in connection with hosting or the operation of our Apps, or to facilitate reporting of analytics regarding our Apps (such as with Google Analytics or WebTrends).
Although the Non-PII information that we share, including the Non-PII that is not linked to your mobile device, does not identify you personally, there is a risk that Third Parties who receive such information from us may be able to re-identify you through other information they gather.
When you register for our Online Products and Services that require payment we ask for certain PII, Non-PII, Health Information and PHI to create your account, including, but not limited to: first name, last name, e-mail address, postal address, telephone number, applicable billing information (e.g. credit card number and expiration date), current weight, current height, mood, health details, and food preferences. We use this information to personalize your experience within the members’ area and to send you a copy of our new member book.
We may also obtain access to your photo library. We obtain access to your photo library for purposes of building a profile in and uploading photos to our community. Your device will prompt you to ask for your permission for our Apps to access your photo library. If you agree, our Apps may access the photos in your photo library until you manually revoke permission for us to access your photo library or you delete our Apps from your mobile device. If you revoke Slimming World’s access to your photo library, it will prevent our Apps from accessing the photos on your device but it does not affect any photo stored in your online profile.
We may also collect Health Information about you through health apps on your mobile device, such as Google Fit or Apple HealthKit, or activity trackers, such as Fitbit, in order to provide a more seamless weight loss experience for you (“Health Data”). The types of Health Data that we could collect include:
Information about your physical traits, such as height, weight and body measurements;
Details about your athletic or recreational activities, such as type of activity, exercise frequency, and performance goals;
Data about athletic performance, such as time spent doing an activity, speed, distance, and heart rate; and
Like your photo library above, you will be asked for permission to allow our Apps to access Health Data from other apps and activity trackers and we will continue to collect Health Data until you revoke your permission or delete our Apps from your mobile device. If at any time you deny or remove your permission for us to gather Health Data on your mobile device, each time you attempt to use a service on our Apps that uses Health Data, you will be prompted to provide your permission. Revoking permission to collect Health Data does not remove Health Data from our database that we have already collected.
If you connect with us through social media, we may collect account or profile information about you.
Our Online Products and Services may also offer you the opportunity to chat with one of our representatives should you have any questions about Slimming World. Any information that you provide to us during a chat, including any PHI that you disclose, is stored in our database and a copy of the chat may be posted within your member administration area. Any information we provide to you during a chat is not meant to be medical advice. You should consult with your physician or another medical professional before using Slimming World Online Products and Services and follow your physician’s treatment advice. We will not use any information you provide to us during a chat for any marketing purposes. We or our Partners may use the chat to improve our customer service or to enhance our chat features.
Whether you provide us with the voluntary data described above is in your sole discretion. If you submit PII, Non-PII, Health Information or PHI to us through our Online Products and Services, then we may use such information to operate, maintain, and provide you with the features and functionality of our Online Products and Services (“Operations”). We or our Partners or Third Parties may use your PII, PHI and certain Non-PII (such as anonymous usage data, cookies, browser type, clickstream data, etc.) to improve the quality and design of our Online Products and Services, to create new features, functionality, and services by storing, tracking, and analyzing user preferences and trends and to ensure that your use of our Online Products and Services is right for you. (“Operational Services”).
Slimming World is the owner of the information collected through our Online Products and Services. We consider your PII, PHI and Health Information to be confidential. Except as provided in this Policy, we do not disclose any of your PII, PHI or Health Information to Third Parties without your express consent, except we may disclose your PII in response to lawful requests, such as a court order, statute, regulation or rule, through legal process, or for law enforcement purposes. We may choose to disclose all of the information we collect to Partners that perform marketing services on our behalf or to other Partners with whom we have joint marketing agreements. We will not use or disclose your PHI to Third Parties for marketing purposes without first obtaining your authorization. Slimming World may also disclose your PII when necessary to protect and defend the rights or property of Slimming World; or when necessary to protect the personal safety of Slimming World Online Product and Service users and customers.
Your information may be disclosed to Partners who provide support for Operations or Operational Services such as credit card processors, data processors, technical systems consultants, statisticians, data analysts, and programmers. We require those Partners to keep any PHI shared with them for such purposes confidential.
In the event Slimming World decides to conduct research studies, you may also be invited to enroll in one or more studies, in which case you would be asked to complete a separate research informed consent form and authorization. Slimming World may share aggregate, de-identified information, including Health Information, we collect about you or that is shared by our users with advertisers, sponsors and other Third Parties, though such summary information will not include PII or PHI. We may use internally or share your de-identified information with Third Parties for purposes of research. Prior to sharing any Non-PII information with third parties, we request written assurances from such third parties that they will not attempt to re-identify the information to any particular individual. We may also provide analysis based on the information we collect to our Partners. We will not use or disclose your PHI for research purposes without first obtaining your authorization.
We may use the PII you provide to administer Online Product and Service usage and monitor traffic-levels, and to contact you regarding improvements we can make to our Online Products and Services, Operations and Operational Services, if necessary. We may also use IP addresses to analyze trends, administer the Online Products and Services, track user movement, and link to other information about you to gather broad demographic information for aggregate use. As we develop our business, we may buy or sell assets and, depending on the transaction, your PII may be one of the transferred assets. Similarly, if Slimming World should ever merge with or be acquired by another company, we may share your personal information with any entity resulting from such transaction and if Slimming World should ever file for bankruptcy, the bankruptcy trustee has the right to sell the information you provide to us, provided the sale of such information is permitted by law, to a Third Party.
When you sign up for our marketing emails or our magazine either via the Magazine App or via our Website or use one of our other Apps we add your email address to our database and may use your email address to contact you directly regarding services, products or information that we believe might interest you. Only Slimming World or our Partners will send you these direct mailings. At any time you can easily opt-out of receiving further marketing emails from Slimming World by sending us an email at firstname.lastname@example.org or by simply clicking the link to unsubscribe at the bottom of any marketing emails that we send to you.
When you become a member of Slimming World, your email address is added to our database and we may use your email to contact you directly regarding services, products or information that we believe might interest you. Only Slimming World or our Partners will send you these direct mailings. At any time you can easily opt-out of receiving further marketing emails from Slimming World in several ways: by logging in to the website, visiting your ‘settings’ and updating your membership preferences; sending us an email at email@example.com; or by simply clicking the link to unsubscribe at the bottom of any marketing emails that we send to you.
If you have one of our Apps on your mobile device, we, our Partners or Third Parties may also notify you regarding services, products or information that we believe might interest you through push-notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
Transactional emails (e.g. receipts, notifications about your membership) will continue to be delivered to you during your active Slimming World membership, regardless of whether you have opted into receiving marketing and support emails.
You may, of course, decline to submit PII through our Online Products and Services, in which case Slimming World may not be able to provide certain services to you. To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before creating your user account. The person that created the account for a user is responsible for maintaining the secrecy of the unique password and account information at all times.
We and our Partners may collect Non-PII from you through technologies such as “cookies” and “pixel tags” (which are also called clear GIFs, web beacons, or pixels). “Cookies” are small data files that are stored by your web browser when you interact with a website. When you visit a web page, the cookie sends back Non-PII. “Pixel tags” are small graphic images (usually invisible) that can be embedded in content and ads on a webpage that track usage of our Apps and effectiveness of communication. We may also use web beacons in connection with emails sent to users, to let us know whether and when the email was opened. No personal information is transmitted through web beacons.
We and/or our Partners may utilize persistent cookies in connection with our Online Products and Services, which are cookies that remain within your mobile device over a period of time. In addition to our creating and placing a persistent cookie on your mobile device, we have arrangements with third party vendors which may also create and place persistent cookies on your mobile device as you use our Online Products and Services. These Third Parties collect and store information to provide services to us.
Google Analytics cookies. Google Analytics uses first-party cookies to track visitor interactions and collect information about how visitors use our Online Products and Services. Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. We then use the information to compile reports and to help us improve our Apps and website. You can opt out of Google Analytics – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.
By participating in competitions, questionnaires, surveys, drawings, postings on blogs, App groups or site groups or chat rooms and commenting on features, you agree that Slimming World may use the PII and Non-PII provided for any purposes, including but not limited to marketing and promotional purposes. To the extent our competitions, questionnaires and surveys collect PHI for marketing and promotional purposes, we will obtain your authorization to use that information at the time we request your participation.
Please remember that transmissions on the internet are not always confidential. You are transmitting this information at your own risk.
If you prefer that we not disclose PII about you to Third Parties for advertising or marketing purposes, you may opt out of those disclosures; that is, you may direct us not to make those disclosures (other than disclosures permitted by law). If you receive communications from us that you do not want to receive, you can opt-out from receiving these communications, by specifically telling us to stop sending them to you. We will stop sending you communications within ten (10) days of receiving your notice.
If you choose to opt-out of receiving communications from us in other ways, we will generally be able to give effect to your withdrawal on 30 days’ notice. If you wish to opt out of disclosures to Third Parties, you may email your request to Slimming World at firstname.lastname@example.org.
At any time you can easily opt-out of receiving further marketing emails from Slimming World by sending us an email at email@example.com or by simply clicking the link to unsubscribe at the bottom of any marketing emails that we send to you.
“Do Not Track” and Ad Choices: There are many mechanisms you can use to manage how we and other parties can monitor your activity on our Apps and elsewhere on the Internet. One option is by using “Do Not Track,” a voluntary program among operators of commercial websites and online services that is intended to give users the ability to opt-out of such tracking. We do not currently take actions to respond to Do Not Track signals from our website, but currently do respond to Do Not Track signals from our Apps.
AdChoices enables you to opt-out of the collection and use of your information in online behavioral advertising. We do not currently serve ads through our Online Products and Services, and therefore AdChoices does not apply to our activities.
Slimming World Support emails. As part of our service to Slimming World members, to support you in your weight loss, we provide a series of emails throughout your membership. These start with a welcome and membership confirmation email, and also include weighing in reminders and regular support emails. For the first two weeks of your journey we will email you daily to help you as best we can to get to grips with Food Optimizing. You’ll be given the opportunity to opt-out to receiving these emails on the settings page. Although our supportive emails are part of our service to you, you can opt-out or change your preferences at any time.
Information you elect to post on our Online Products and Services, emails and other information you send to us may not be not encrypted and such transmissions cannot be considered a secure means of transmitting sensitive information, including PHI. You should be aware of the limitations of security, authentication, and privacy measures used in connection with the internet and that any information you transmit through our Apps may be damaged, corrupted, "sniffed" and/or accessed by another person without your permission.
Slimming World has reasonable security measures in place to protect against the loss, misuse and alteration of information under our control. We safeguard the security of the data you send us with physical, electronic, and other procedures. Regardless of the precautions taken by you or by us, “perfect security” does not exist on the Internet. Others may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from our Apps. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private. We cannot ensure or warrant the ultimate security of any information you transmit.
Our Online Products and Services are not directed at children under the age of 18 and do not knowingly collect personal information from children under the age of 18. If Slimming World obtains actual knowledge that it has obtained personal information about an individual under the age of 18, that information is immediately and permanently deleted from our records. Should you, as a parent or legal guardian of a minor, become aware that a user who is under the age of 18 has provided Slimming World with PII, please contact us using one of the methods below to have such account, and the information associated with it, removed.
You can send an email, with the subject line, “Delete My Account-Minor,” to firstname.lastname@example.org; or
You can send mail to the following postal address:
2404 B S. Stemmons Hwy. Lewisville, TX 75067
It is important to Slimming World that we honor your choices regarding the way you use our Online Products and Services, and how we handle your sensitive information including PII, Non-PII, PHI, Health Information or other information you have provided to Slimming World. We will not delete your PII, Non-PII, PHI, Health Information or other information from our databases when you close your account . However, we will delete your information upon request, unless we have a legal right or obligation to retain your information. For example, we may retain information about your customer identity, such as name and payment history to help us manage any financial queries that you might raise with us in the future. Furthermore, we may retain an anonymous version of your Health Information and continue to use it as permitted under this policy. If you ask us to delete your information this will result in Slimming World closing your account.
If you would like us to cancel your membership, delete your information or if you do not want us to share any such information with third parties that we hold about you from our systems you can contact our member support team at any time at email@example.com or at the following postal address: Slimming World, 2404 B S. Stemmons Hwy, Lewisville, TX 75067.
California Civil Code Section 1798.83 permits California residents who have provided PII to Slimming World to request certain information regarding Slimming World's disclosure of PII to Third Parties for their direct marketing purposes. Within thirty days of receiving such a request, we will provide a list of the categories of PII disclosed to Third Parties for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these Third Parties. This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted other than to the address specified in this section.
If you have any questions about your California privacy rights or this Policy, please contact us at firstname.lastname@example.org; or you can send mail to the following postal address:
2404 B S. Stemmons Hwy.
Lewisville, TX 75067
Although most changes are likely to be minor, Slimming World may change this Policy from time to time and at our sole discretion. For the Website, we will notify you of any significant changes by email. We recommend that you revisit this Policy from time to time to ensure you are aware of any changes.
Slimming World provides users the following options for changing and modifying information previously submitted.
Via our website: you can log in to your Slimming World account, visit "settings" and "update my details" to modify your personal details, including email, user name, payment details, postal address and many other preferences; you can log into your account and agree to receive support emails or email notifications from Slimming World; or
You can send an email, with the subject line “Update My Account,” to email@example.com; or
You can send mail to the following postal address:
2404 B S. Stemmons Hwy.
Lewisville, TX 75067
16. Contact Information
If you have a comment, question or request, or if you need to contact Slimming World for any other reason, feel free to contact us using the chat feature, or by using one of the following other methods:
You can email us at: firstname.lastname@example.org
You may call us at (877) 921-7546. Normal business hours are Monday through Thursday, 8 a.m. to 11 p.m., Friday 8 a.m. to 10 p.m., and Saturday and Sunday 8 a.m. to 4 p.m. Central time.
Send mail to Slimming World at:
2404B S. Stemmons Hwy.
Lewisville, TX 75067